FAQ & Contact
Questions, answered.
Everything you need to know before your visit. If something's missing, just get in touch.
Everything you need to know before your visit. If something's missing, just get in touch.
Yes. We're a small studio and our stylists book up quickly, especially at weekends. We recommend booking at least a week ahead for colour appointments and 3-4 days for cuts. Same-day slots do occasionally appear, so it's always worth checking.
Have a read of the stylists page. Each of us has a different specialism. If you're unsure, book a complimentary consultation and we'll match you on the day. You can also select "no preference" when booking and we'll pair you based on availability and service type.
We ask for at least 24 hours notice for cancellations or changes. Appointments cancelled within 24 hours may be subject to a 50% charge. We understand things come up. Just let us know as early as possible and we'll always try to be flexible.
Yes, and we strongly recommend them for any first-time colour appointment. Consultations are complimentary, take around 20 minutes, and let us look at your hair in person before we make any commitments. It also gives us the chance to do a patch test if needed.
We require a patch test at least 48 hours before any chemical colour service if it's your first time with us, or if it's been more than 6 months since your last patch test. We can post you a test kit or you can pop in. It takes two minutes.
We love children. Just be aware that Lys is a small, quiet studio. Children are welcome for their own appointments, and we're happy for you to bring a baby. For older children accompanying a parent, we'd ask that they're able to sit quietly as a courtesy to other guests.
Chiltern Street has limited metered parking. We'd recommend arriving by tube. We're a 3-minute walk from Baker Street station (Jubilee, Metropolitan, Circle, Hammersmith & City, and Bakerloo lines). There's also a car park on Paddington Street a few minutes away.
We work primarily with Oribe, Wella Professionals, and Olaplex across our cutting, colour, and treatment services. All of our colour lines are ammonia-considerate where possible. If you have specific sensitivities or preferences, let us know when booking and we'll work around them.
Yes. Email us at hello@lyshairstudio.com and we'll sort one out for you. Vouchers are valid for 12 months from the date of purchase and can be used against any service.